1. Welcome to the KARVE and KARVE On Demand.

1.1 Our full company name is Karve Limited (referred to in these terms as Karve, we, us or our). Our registered company number is 11998308 and our VAT registration number is 336842093.
Our website is www.karve.club. Our studio is based at 198 Kensington High Street, W8 7RG.
1.2 These terms and conditions (Terms), together with the other documents referred to in clause 1.7 below, govern the basis on which we provide access to our studio, Classes (as defined below) and fitness services (Services) and our KARVE On Demand program. Please read these Terms carefully before you start using our Services.
1.3 If you use our Services you agree to be bound by these Terms. These Terms form a legally binding contract between you and us, and govern your use of the Services. If you do anything in breach of these Terms we may terminate your account and right to receive our Services.
1.4 We may change these Terms from time to time. If a revision is material we shall, at our discretion, notify you. If you continue to use our Services after any revisions take effect then you will be taken to have agreed to the revised Terms.
These Terms were last updated on 3rd August 2023.
1.5 We may change the features of our Services from time to time. We do not guarantee that any particular Services will be made available.
1.6 In addition to these Terms, the following additional terms also apply to your use of our Services.
a. Privacy Policy; and
b. any other notices or rules displayed in our facilities or which we notify you of from time to time.

2. Registering an Account

2.1 To register an account and use our Services you must:
a. be an individual
b. be 18 years old or older or, in an exception only if you have your parent or guardian’s written consent, be aged between 16-18 and are supervised by an appropriate adult at all times.
c. confirm that you have no health problems which may affect your participation in using any of our Services. In the case of any doubt the member shall seek advice from a Medical Doctor who should confirm their ability to exercise.
2.2 You must sign up directly with us (via our Website) in order to use our Services. When signing up, 1,you must provide:
1, your full name;
2, a valid and subsisting email address;
3, a password for accessing your account on the Website;
4, your address;
5, your gender;
6, details of your bank account, debit/credit card or other payment method you wish to use to purchase online workouts with (which will be encrypted and shared directly with Stripe our payment provider);
7, any other information reasonably requested by us as part of the sign up process.
2.3 You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. You must ensure the information in your account is updated regularly with any relevant changes.
2.4 We reserve the right in our absolute discretion to refuse to register any given prospective user.
2.5 Liability
Each member shall be liable for any property damage and/or personal injury by the Member on the Karve premises. It shall be the obligation of the Member to pay for any costs involved upon the presentation of a statement thereof.

KARVE CLUB – STUDIO CLASSES

3. Purchasing and Using Memberships/Packages.
3.1 All of the Classes we offer are the duration advertised on the website/schedule.
3.2. You can purchase memberships, class packs or individual classes from our Website, via our KARVE CLUB app or directly in studio. Details of our latest prices can be found on our Website. We reserve the right to change our prices for subscriptions and packs from time to time at our discretion.
3.3 Subject to clause 10.1 which outlines your consumer rights, all charges for the purchase of memberships and credits are non-refundable.
3.4  Memberships
All Memberships are charged and activated immediately on the date of purchase, meaning they commence from that date. All memberships have a minimum commitment period of 3 months. After the initial 3 month period they can then be cancelled with 30 days notice provided in writing by sending an email sent to [email protected]. You may not transfer memberships to another user.
Credit Packs
All Class Credit Packs start from the date of first booking and have a different validity period, depending on the pack. It is your responsibility to note the duration of any class packs and use accordingly as they cannot be extended with the exception of a Injury/Medical reason supported by a Doctors note. Class Packs are not shareable or transferable. Only the 40-pack can be shared with 1 named person at the time of purchase.
3.5 Payment for all orders processed on the Website must be made by credit or debit card on the checkout page using our payment provider Stripe. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Purchases made via telephone or in studio are subject to the same terms – cash is not accepted.
3.6 Promotional codes sometimes apply to certain types of memberships/packages only, unless stated otherwise and confirmed in writing.
3.7 When subscribing, you are automatically added to our mailing list, which you can unsubscribe from after receiving your first e-mail.
3.8 Credit packs and memberships are non transferrable, refundable or sharable (with the exception of the 40 pack which can be shared)/
3.9 The unlimited monthly membership can be paused for one month within a 12 month period after the initial 3 month minimum period. This is done at the discretion of the studio

4. Memberships and subscriptions

4.1 You will be billed every cycle (monthly or annually) for your KARVE in studio membership unless you chose to cancel by providing 30 days notice to the studio via email to [email protected]. Terms and Conditions apply. See 8.4.
4.2 Your will be automatically billed unless you cancel your membership in writing under the conditions stated above.
4.3 All memberships automatically renew untilled cancelled.

5. Cancelling a Membership & Closing your account

5.1 All memberships require a 30 day notice period.
You may cancel your membership in writing by emailing the studio on [email protected] after the initial 3 month minimum commitment period. No membership can be cancelled prior to completion of the 3 month minimum commitment period.
5.2 If you wish to close your account you may do so on the Website or by contacting us at any time. ( Please note this refers to an open account with the studio and not to any membership within contract);
5.3 We may close your account if we believe that you breach any of our Terms.
5.4 Once your account has been cancelled, you will retain access to all paid features throughout the remainder of the term you purchased.

6. Cancellation of classes / no shows / late entry

6.1 All classes are subject to a 12-hour cancellation policy,
Pay as you go clients/Commitment Memberships:
– if cancel 12 hours before the scheduled class start time of the class the associated credit will be returned to your account.
– if cancelled less than 12 hours prior to the class start time the credit will not be returned and cannot be refunded
Unlimited Memberships:
Late cancelations will result in a charge of £10 for each late cancel and a £30 charge for any no shows to booked classes.
Private Sessions
Private clients are subject to a 24 hour cancellation policy for booked sessions. This can be done via an email to [email protected] or via a phone call to the studio. If a session is cancelled within the 24 hour window then the credit for that session will be forfeit.
6.2 No Shows
Any pay as you go or Commitment Membership client who does not show up for class will have their credit taken from their account. Unlimited members that do not show up to the class will incur a fine equivalent to 1 class drop in rate of £30. If a member persistently fails to attend booked sessions they will be considered in breach of their membership and may have their membership terminated. After 3 no shows/late cancellations your account will be automatically suspended by the booking platform until you contact us.
6.3 Late Entry
No client will be permitted entry after the scheduled start time of the class. This will be clearly signalled by the closing of the studio door. Any member who arrives after the start time of the class will not be permitted entry under any circumstances and the class credit will be taken or the fine will incur. There are no exceptions to this policy as it is in place to ensure the safety of all clients and staff.
First timers must be on the transformer at least 5 minutes before the start of the class for the introduction. If the safety introduction is missed the instructor may deem it unsafe for the client to attend session and they will be classes as late and the credit will be lost.

KARVE On Demand

7. Purchasing and Using Subscriptions
7.1 You are entitled to a 7-Day Free Trial (or any other trials, depending on promotion), after which payment will be taken monthly, quarterly or annually dependent on which KARVE On Demand subscription you have selected. This will be taken unless you cancel your subscription before your Free Trial ends.
7.2 All of the Classes we offer are the duration advertised on the website.
7.3 You can purchase subscriptions from our Website. Details of our latest prices can be found on our Website. We reserve the right to change our prices for subscriptions from time to time at our discretion.
7.4 Subject to clause 10.1 which outlines your consumer rights, all charges for the purchase of subscriptions are non-refundable.
7.5 You may not transfer subscriptions to another user. Subscriptions activate immediately from purchase.
7.6 Payment for all orders processed on the Website must be made by credit or debit card, on the checkout page using our payment provider Stripe, which accepts payment from most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
7.7 Promotional codes sometimes apply to certain types of subscription only, unless stated otherwise and confirmed in writing.
7.8 When subscribing, you are automatically added to our mailing list, which you can unsubscribe from after receiving your first e-mail

8. Monthly, Quarterly and Annual Subscriptions

8.1 You will be billed every cycle for your KARVE On Demand subscription unless you chose to cancel on your Account page.
8.2 Your will be automatically billed after your Free Trial unless you cancel your Subscription.
8.3 Subscriptions give you unlimited access to all online workouts.
8.4 Subscriptions cannot be frozen.
8.5 All subscriptions automatically renew.
8.6 Monthly subscriptions have a 30 day cycle and validity, renewing every 30 days. Quarterly ones are renewed every 3 months. And yearly ones are renewed every 12 months.

9. Cancelling a Subscription & Closing your Account

9.1 You may cancel your subscription through the Account page of our website at any time. Please note that all purchases of subscriptions are non-refundable.
9.2 If you wish to close your account you may do so on the Website or by contacting us at any time.
9.3 We may close your account if we believe that you breach any of our Terms.
9.4 Once your account has been cancelled, you will retain access to all paid features throughout the remainder of the term you purchased.